Project co-financed by the European Union
Development of an intelligent voice-based customer service platform
The AI-based telephone customer service platform developed under the DIMOP Plusz programme is complete and live in production under the name Abigel.ai.
Mandatory disclosure
- Beneficiary
- PROCAT SOLUTIONS KORLÁTOLT FELELŐSSÉGŰ TÁRSASÁG
- Project title
- Intelligens hangalapú ügyfélszolgálati platform fejlesztése (Development of an intelligent voice-based customer service platform)
- Call identifier
- DIMOP_PLUSZ-1.1.2/A-24
- Project identifier
- DIMOP_PLUSZ-1.1.2/A-24-2025-00236
- Contracted grant amount
- 14 534 144 Ft — HUF 14.53 million non-refundable grant
- Grant intensity
- 70%
- Implementation period
- 2025.07.01 – 2026.09.14
- Status
- Project completed — the Abigel.ai platform is live
Az Európai Unió társfinanszírozásával
Co-financed by the European Union
Köszönjük a Magyar Kormány és az Európai Unió támogatását!
We thank the Hungarian Government and the European Union for their support.
What was delivered in the project?
The goal of the project was a platform capable of answering calls, booking appointments, handling complaints and providing information without a human operator. The documented, pilot-ready version was delivered — it became the Abigel.ai Virtual Assistant.
Multi-tenant SaaS platform
One codebase with isolated data and settings per customer; self-service sign-up and account management.
Visual, no-code flow builder
Conversation logic is assembled and tested on a drag-and-drop canvas, without programming.
Appointment booking, complaints, information
Ready-made flows for the most common customer-service cases — without a human operator, 24 hours a day.
Call log and CSV export
Every call is searchable and exportable with its transcript, summary and the extracted data.
Pay-as-you-go pricing
Usage-based, per-minute billing — small businesses can start without an upfront investment.
GDPR-compliant EU hosting
Data is stored encrypted on servers inside the European Union, with a privacy policy and terms of service.
How does the system work?
- 1
Call answering
The platform receives the incoming phone call (SIP/VoIP, PSTN bridge).
- 2
Speech recognition
The caller's speech is converted to text in real time (STT).
- 3
AI processing
The language model interprets the request according to the configured flow and answers.
- 4
Speech synthesis
The answer is spoken in a natural voice (TTS).
- 5
Data handling
Appointment, complaint or request is recorded; API and CRM integrations.
- 6
Wrap-up
A transcript, summary and call-log entry are created.
Funding
The project was completed with the planned content; the platform is prepared for market launch and runs in production.
Questions about the project?
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